We are fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you. The curl pattern of the hair product you received may appear a little more defined than those showcased on this site. After you manipulate the hair by brushing it out, the curls will then be the same size as you may have seen. If you feel that the curl pattern you received is different from the curl pattern of your own hair, please call 313-459-3828 ASAP, and keep the hair (THE HAS TO BE EXACTLY THE WAY IT CAME). This means the hair extensions have not been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please call/text customer care and one of our customer service representatives will assist with the issue. You are responsible for all return shipping costs. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.